Y2 Residence Hotel Managed by HII

We were looking for accommodation for 3 weeks in the centre of Manila, in an area with some character but close to amenities. The Y2 was perfect, close to the Pasig River, and a traditional way of life, a wide variety of excellent restaurants and cafes, and a medium size mall. All of the staff, the reception staff, security guards and housekeeping were very helpful and friendly. There was a good atmosphere in the hotel with a wide range of guests. Our 2 bedroom apartment was spacious, the beds were really comfortable and the Smart TV was new and we were able to use YouTube. We slept well. Bottled water was supplied every day. It was a corner apartment and had views of the river and most of the city from the 12th floor. A great vantage point for watching life go by and the nightscape was spectacular. The views from the roof terrace were even better - 360 degrees. The swimming pool was well maintained and a good size. A welcome place to cool off. It was a bit busy at the weekend but there were quiet periods early in the morning and weekdays. An hotel with lots of character. We really enjoyed our stay and would like to thank the staff for their welcome and assistance. Hopefully we will return one day

The room is very spacious and comes with induction stove, microwave, refrigerator and 2 TVs. They have smart TV installed unlike most hotels which have dated entertainment systems. Wi-Fi is fast and you can stream HD videos just fine on multiple devices. Location is near popular Makati jeepney routes so you can easily go around without taking Grab.

The service, from the security through the reception to housekeeping was unreal, amasing people and that is why you get the high score. Maybe it was not the best time for me to be there but there was a construction work going on next to the hotel and some main streets were closed. Area next to the hotel was also surrounded by unpleasant smell which was quite common in some parts of Manila. Room was good but looked better on the pictures. I could not watch my PRIME movies with TV provided, the aircondition was quite loud, but I was very happy with the size of the room and the bad was comfortable.

The most overwhelming memory was the help i received from JJ at the front desk..He took it upon himself to help save me a lot of time and money to repair my error prior to arrival..He was gracious enough to solve my issue at no cost to me on his day off..Employees who take care of their clients like that are to be cherished as they bring back repeat customers..The hotel was clean and the rest of the staff was helpful as well..

The staff is nice and very approachable. In all fairness to the room it was very clean I was amazed because I am a fan of black and white theme.